We've moved our services over to Gingr in hope that it would be easier for you, the customer, to use! We are aware that being a new system means new information to learn. But dont worry, it's really simple.
Setting up account:
To begin, you must first log in to your account with us on Gingr. You can access this through our website underneath the "Book Online" tab. Simply click on the tab and you will be directed to a different screen which will enable you to access your account.
If you've got an account with us, BRILLIANT! If not, we ask that you please create an account with us. Once the account is created and all the info has been input you won't need to fuss around with inputting everything again. It all gets stored on our database. Once logged in you will be brought to your accounts screen. On this screen you'll have access to your whole account where you can leave notes for us, update your dog's feeding schedule as well as the medication schedule should it be required. This will mean less questions from us on check in ensuring a smoother check in process.
NOTE: We ask that you fill out as much info you feel as needed to ensure the best possible care for your dog while they are in our care. Thank you!
How do I locate the invoice for an upcoming or previous booking?
Once you are in your account finding an invoice is very simple. On the top of your screen you will see options for "My Account", "My Reservations" and more. In your "My Reservations" tab you will be given an option to view any of your reservations. Click on view.
This will bring up all previous and upcoming reservations you might have with us at Royvon. Once you've located the reservation you wish to see the invoice for, locate the drop down menu on the left hand side.
As you can see pictured above, you are able to view reservation, cancel your reservation with us or view an estimate for that booking. We'd hate to see you cancel with us, but should you need to there is no need to call up. Simply click cancel, select a reason and your reservation with us will be cancelled.
Below is an example of what the invoice will look like.