What happens when I arrive?
When you arrive you will check in at reception, where you and your dog will be greeted by one of our lovely receptionists. Information will be taken from you for your dog’s stay, this will be about what food and how much food they have every day, if they are on any medication and their a log of their belongings. Your dog will then be weighed and this will be saved on our system so that we can monitor your dog’s weight during their stay. One of our welfare team will then come and greet your dog and take them to their room.
If your dog is in for one of our training programmes you will then be greeted by one of our trainers who will discuss all of your issues, so they can work on these.
When do I pay?
You will pay on arrival.
Do you take American Express?
No unfortunately we do not take American Express. We take all other cards however.
What do I need to bring?
On arrival you will need to bring;
- your dog’s vaccination card, this is so that we can input this information onto our system.
- Food for your dog’s stay- we can provide food for your dog at a cost every day, however we suggest bringing your own so that it doesn’t upset your dog’s stomach.
- Special feeding bowls, e.g. Slow feeders.
- A blanket/t-shirt that smells of home (we recommend an old one as sometimes they get chewed or lost)
- Medication if your dog has any.
What else should I bring?
These are optional extras if you wish to bring them.
- Toys- These are toys for your dog to have in their rooms with them, we would request that you limit the number of toys to no more than 3. Please do not bring anything that is special as sometimes they get chewed or lost.
- Beds/bedding- We do not encourage you to bring any beds or bedding as we can supply them ready fitted in the room, we have many different sizes of basket beds and trampoline beds to suit all dogs. We also provide warm fleecy veterinary bedding. If your dog has a special need then you may want to bring your own, but unfortunately we do not accept over-sized beds or bedding.
Can I bring a crate?
Yes, if your dog is use to sleeping in a crate then you can bring one. However please bare in mind that the rooms have limited space, so if the crate is large this may have to be discussed or changed as it will limit the space in the kennel for your dog.