Does my dog need to be insured?
No, we do not insist on insurance but we would recommend that all dogs that stay at Royvon are fully insured. If your dog has to visit the vets while boarding at Royvon the vets fee will be added to your invoice.
What happens if my dog gets injured?
If your dog’s injury is serious then we will take them straight to the vets. If we have a query, about your dog’s health then we will contact you first to discuss what you would like us to do next.
Royvon does not take responsibility for dogs getting injured during group play sessions or any incidents that may occur during training or exercises both within and outside of the hotel premises. This information is in our boarding and training agreement that we ask you to read and sign on arrival.
What happens if my dog needs to go to the vets?
If your dog needs to go to the vets for a serious reason we will take them straight to our vets and then contact you to let you know everything that has happened. We have great relationships with the top veterinary practices close to our training schools at all 3 locations. We are also able to contact your vets should that be appropriate.
What if my dog is on medication?
If your dog is on medication this is no problem at all! We have team members who are trained and experienced in administering medication, we have a charge of £1 a day plus vat to administer medication.
If your dog is diabetic and has insulin this is also no problem, we are able to cater for every dogs needs and we have team members who are experienced in caring for diabetic guests.
What if my dog is in season?
If your dog in in season during their stay with us at Royvon this is no problem. Your dog will go out for their activities individually. They will not be mixed with any male dogs. Please make sure to let us know on arrival as we can then add a note onto our system so that all our team are aware.