What are your opening hours?
We are open from 9am to 5pm each day for arrivals and departures. (Lunch is normally between 1pm and 2pm so we would be grateful if you could avoid this hour if at all possible)
The only days that we are closed to the public is Christmas Day.
We are open from 11am to 3pm if you wish to view our facilities. You are most welcome to visit without making any prior appointment.
Are your facilities secure?
Yes, totally. Our site is covered by CCTV security cameras and there is always at least one member of staff on site 24 hours each day.
Can my family of dogs share a room?
Yes, we are happy for families to share a large or extra large room. However we do not recommend this unless you are 100 percent certain that your dogs get along together and there is little likelihood of a disagreement occurring when they are unattended.
Do you cater for puppies, older dogs and special need dogs?
Yes, we can cater for all types of dogs. We are aware of the different requirements for puppies and older dogs and we cater for guests of all ages and stages in life.
My dog is human aggressive, can they still board with you?
Yes, we have lots of experience in caring for dogs that are human and dog aggressive. Our team are fully trained to deal with dogs that have aggression issues. We offer a Behaviour Modification program that may interest you to help deal with these challenges. Please click here to request further information.
Is there webcam coverage?
We have webcam coverage in the hotel rooms nd our inside play all day hall and outside astro turf play area.