Is there someone onsite at all times?
Yes, throughout the day there are always several members of staff onsite. There is also always a member of staff onsite at night, they go through and do night time checks to make sure all dogs are comfortable and happy.
What security do your sites have?
All 3 of our sites are fully secure. We have CCTV security systems all around the sites in all different areas. We have an electric gate so that when we are closed no one is able to get in. Security is very important to us here at Royvon, making sure that all our guests are safe and happy.
Will my dog share a room?
No, all dogs have their own individual room. Dogs will only share if they are from the same family or if you ask for them to share a room.
Do you have family rooms?
Yes, we have family rooms of various sizes. If you want your dogs to share a room we can offer a discount, to find out more please click here.
Is there webcam coverage?
We have webcam coverage in the hotels in our Merthyr site. We currently do not have webcams in Surrey or Coventry.
Do you cater for puppies, older dogs and special need dogs?
Yes, we can cater for all types of dogs. We are aware of the different requirements for puppies and older dogs and we cater for guests of all ages and stages in life.
My dog is human aggressive, can they still board with you?
Yes, we have lots of experience in caring for dogs that are human and dog aggressive. Our team are fully trained to deal with dogs that have aggression issues. We offer a Behaviour Modification training course that may interest you to help deal with these problems you face.